christianblackmtlrlz from 08/04/2021:
"I suspected that my car had an oil leak so contacted these guys for the first time. Initially things went great in that I got an appointment very quickly for the next morning (Wednesday 7/21) with Duane. Communications via email and texts were great, Duane was early for the appointment and quickly diagnosed that a gasket and a hose needed replacing. The fix was fairly expensive so Duane said that the quote would be on their website and to think about it and book it if we decided to go ahead. That afternoon we decided to proceed with the fix and went on the website to book the appointment. Well, there were 3 quotes listed for the work. 2 For the same amount but showing different repairs and 1 substantially higher which showed some repairs the same and some different. Coolant and break fluid were listed in the quotes which seemed strange for an oil leak repair so I called them. I dealt with a nice guy who said that he would contact Duane for clarification and call me back. NADA. Called them again on Monday, 2 days later, again spoke with a nice lady who explained that break fluid was needed to fix an oil leak - DUH ! She too said that she would contact Duane for clarification and that either she or Duane would call me back to explain why there were 3 different quotes covering different fixes for the same oil leak repair. One week later I am still waiting for that telephone call so, sorry for the poor review but I feel it is deserved because you completely dropped the ball and didn't follow through as you said you would. Now I'm looking for a reliable mobile mechanic to carry out this repair and maintain all of our 4 vehicles in the future. Know any??"